Annual travel insurance premium price was good so applied, but on checking the purchased policy documents, found cancellation cover was not included - apparently I had clicked do not cover cancellation!? - and I emailed my query. They rang back pretty quickly but I was told it would be extra, which would take it to the price my current provider quoted for another year. I could not see why anyone would check the do not cover cancellation box (and I certainly was not aware that I had) and I was promised a call back at 9am the following morning to discuss my options. This did not arrive, and at 9.20am I had to call them - and although the matter was dealt with swiftly, and cancellation would give me a full refund, this of course meant I had to look for another insurance provider, as I just was not sure about the level of customer service I would receive if anything did go wrong, as well as having to pay more for the cover I thought I'd purchased. Happily, I found one elsewhere at the same price as the original cost of the above policy.