Bought three items from this store. One being curling tongs. I returned the item after opening as I realised the barrel was too large but after sending back I was told because I had undone the wire ( apparently it’s a security tag) that it was classed as used. Although they had not been used at all. I totally understand why they cannot class the item as not used but maybe they need to use a different method of security tag rather than a simple wire twist. I won’t be ordering from them again just because if I do buy something that may or may not be fit for purpose the likelihood is that I won’t be refunded. So be warned when opening an item that is electronic (as it states in the terms and conditions) not refundable if opened ,it literally means don’t even touch the item unless you are happy to keep them regardless. I’m now stuck with a set of curling tongs I can’t use.