Very poor customer service. This was my first order from Justmylook and will not be buying from them again. Items in order had been opened (see photos), which is pretty unhygienic considering the times we are in, but shouldn't expect that anyway. I sent the items back for a replacement (via tracked mail service) and had to chase them up after it was recorded as delivered a week ago!! There was no response for days until I sent an email that I would raise a dispute and request a return on Paypal. Called customer services (someone actually answered this time) and was told it can take 14 days for a response! This is nonsense as no company takes that long and there is nothing mentioned about this delay on their website at the time. Finally received a refund, but would have preferred to just have all items sealed as they should be when the order first arrived.