My biggest gripe is I am still waiting for a refund after returning my item 3 weeks ago. I ordered two outfits for choice for my sons wedding. I kept a dress and a jacket, its not like I returned everything. Have phoned their customer services twice, was fobbed off with excuses re changing warehouse, updating their computer system for a better shopping experience Huh!. Thats a laugh, I asked to speak to a manager, not one on duty? Was assured my refund would be given priority by Kelly, would have it by the end of the week. Just checked my bank surprise no refund. Me thinks they are either going bust or are bust.