We have previously bought off this company and had superb service and help. On this occasion Raj, our salesman was extremely helpful and courteous. However, we also asked for help with bathroom design ideas and were put in touch with Bill. Bill arranged a visit for a Friday morning to which he did not turn up. On contacting J2 we were told he could be with us the following week. He turned up late without a hint of apology for his previous non attendance. He then was totally dismissive of the project we had in mind, effectively saying he could only design for square box rooms and stating we should resite the bathroom to one of our many other rooms. He said a design would be submitted the following week. We had no further contact from him. Despite this the project has proceeded extremely well and we know have a much loved hidden bathroom with thanks to Raj and other sales staff but no thanks at all to Bill. JDN.