I received this item within twenty four hours of ordering it, very impressive indeed! I am very pleased with the QM2 model kit, but given the length of the box being 95cm it was admittedly going to be at the mercy of the carriers' handling. It was enclosed in a purpose made thick cardboard carton, but being a perfect fit left no room for padding material. When I received the box it had suffered to some extent with impact points 'midships' along the edges. These had to a lesser extent also transferred to the inner kit box itself. I do accept though that online and mail ordering an item of this size is not without the risk of potential damage. Although one fine detail small part of the interior kit was also snapped to one side, I can repair that, but maybe some 'FRAGILE' sticker tape would have made damage less likely, who knows? With this in mind, I will happily keep this, as even if damage had been worse, a replacement would experience the same hazards on it's journey across the UK.