I have had my Compact Plus now for just a year and it has revolutionised my enjoyment in cycling. Delivery was delayed, most unfortunately due to a fire at the factory , but I was kept well informed and offered a refund should I have chosen it. It is well made for a fair price and "does what it says on the tin". Hills are no problem at all! Now aged 87 I had found riding an ordinary bike any distance something of a challenge, but now ride largely off road up to 20 miles without a problem on the tracks in the New Forest near my home. The Compact Plus is one of the lightest well equipped folding ebikes, but if you intend travelling with it in the boot of your car, make sure before you buy that you are happy to lift it. I thoroughly recommend this bike and the customer service that I have experienced has been excellent.