See all other negative reviews are due to poor customer service. Customer service is appalling when a product is faulty. They insisted that a video be sent in to show the fault instead of the goods being returned. They, after much emailing, then accepted that the item was faulty and now I have been told to send back the faulty item by courier stating exactly when the product will be delivered so that somebody is available to receive it. According to the Sales of Goods Act 1980, the purchaser should not have to pay for returning the item as they should not be at a loss. I have emailed them regarding this but have not got a reply. They refuse to take support calls by phone. BEWARE : If, as a customer you wish to return an item, you will be quoted the Sales of Goods Act 1980 and their terms and conditions. Also note that goods cannot be returned to the Dublin address on the website. They must be returned to Galway although I was first told that if I insist on returning a faulty item I must send it to England.