Delivery driver arrived on four separate occasions with our order and expected by partner to help him unload the order from the van and search for our order as well Unfortunately although we unpacked the items and checked them, when our plumber came to fit the shower tray it was damaged. A small chip that had obviously not occurred during transportation. Rang the company and they refused to replace it but eventually said they would but not whilst our plumber was doing the work, it would be delivered at the end of the week, I rang on a Monday. We had waited a year to find a plumber who was available and therefore had no choice but to order another shower tray from another company. We were on holiday whilst this was going on, on my return I contacted them to ask if we could have a refund, the answer was no!! They delivered the wrong loo seat, an extra cistern and all of this has cost me both time and money contacting them regarding supplying faulty goods and not reimbursing the customer it is outrageous!! They directed me to the 48 hour policy but we received our order over several days not on the same day therefore how can one check an order when you receive it over several days. They also took money for an item that they couldn't supply and we informed them that we would purchase it elsewhere. We are still waiting for our replacement loo seat and our plumber has now finished to work with another client. Would I recommend this company, NO!! Would my plumber recommend this company, NO!! However, what they do supply without any damage is good quality. I also think that they need to review their 48 hour policy, storing large items safely in a home requires you to leave some of the packaging on, and in our case this is how we missed the small chip!! We are on a tight budget to renovate our property and it is such a shame that I have to write such a negative review.