Having found Joy are able to do plumbing & electrics we though this would be a good company to start using.....how wrong were we. The only positive - we called them for an emergency in our rental property and they came out the same day. They isolated the problem and told the tenant they would call us - they never did. We had to call them, each time they said they would call us back but never did. I lost count of the times we phoned them. We asked for the invoice to be send to us, it was sent to the tenant. After about 3 weeks of chasing for a quote to rectify the original problem, it arrived. The quote they sent was not for the work we had asked them to do - just to replace the part (which does not need doing). All in all, the admin side of things is a complete joke.