We have found the level of service so extremely poor and have been badly let down by you multiple times now. We've had to chase up almost every email, and every phone call over the last 3 months, and have lost count of the number of times that you have promised replies/callbacks that have just never materialized. Once or twice is understandable, but in almost every bit of communication we have sent through (to multiple people), WE have had to chase it up, sometimes 3 or 4 times to get a basic answer. Apart from it reflecting very poorly on your customer service it's also just plain rude. This is in spite of us being loyal customers for 6 years. After the home visit back in the summer, it took you 4 weeks just to supply us with the quote for a £2.5K job - which we accepted straightway so we could get everything booked BEFORE winter. We had a question about the quote which we had to ask multiple times and eventually just gave up asking. It took weeks for anyone to reply to our emails and calls to book a date for the job despite accepting the quote back in October. On the day of the job, by 9:30 am, no one arrived! When we called the office and were told someone would 'find out what is happening and get back to us in 15 minutes That never happened. We had to call the office again at 11:30 am and were then told that they had 'forgotten' us - sorry and forgotten to tell us that they weren't able to make it because they had a couple of emergency call-outs that obviously take priority. The job was rescheduled for later that week, but that was again cancelled the day before because one of the tradesmen was sick. Now a week later we have just been informed on the morning of the job that we have been cancelled for the 3rd time. Surely the right thing to do is to reschedule someone else to come and get the job done instead of once again pushing us to the back of the queue for the 4th time. We've been waiting since September! To top it all off after calling the office the office this morning asking to speak to someone higher up and being promised a callback straightaway with a manager - it's now almost 6 pm and unbelievably this hasn't happened! The level of service we have received from you is shocking! There just aren't any more excuses that can be made to cover up for the level of incompetence and total disregard you have for your customers. We have been strung along for over 3 months and wasted so much of our time. We will never use or recommend you again.