After purchasing a charm, found out my wife already had it, so asked Joshua James if I could exchange for a more expensive charm, and pay the difference. 4 customer queries later i finally got a reply 23rd Dec asking what my packaging was, even though it was signed for at Joshua James 18th Dec. Can't ring them because of a stupid automated service so customer service on this occasion is very very poor. Let's hope now Xmas is over they might get round to sorting mt wife's belated Xmas charm out. So to sum up they have taken my money, got their charm back and not replaced it yet or even had the courtesy to call me. Poor poor service guys and yes everyone was busy I know that.