service wasn't the worst but wasn't GOOD either unfortunately. could be a one off, I have no idea. bought a necklace/earring set for christmas gift - 1. it got delivered to completely the wrong address, so maybe Jon Richard could ensure tracked postage instead? to avoid these issues. & 2. it was completely the wrong set they sent. 3. it took them OVER a week, to reply to two emails I sent to there customer service email about the issue. no auto response email to let me know they'd received anything or how long it would take them to get back to me. all in all, a bit of a mess about if I'm honest. could be because it's christmas but... still not a great, functional service. disappointed.