I placed an order for some earrings and paid via PayPal. A few days later, I received an email from Jon Richard and then PayPal, stating that the order was being refunded. There was no explanation for the refund. I could not find a telephone number for Jon Richard on their website. There was, however, a working phone number for Jon Richard on the PayPal refund email. I called this and found a voice message, which had obviously been set during the Covid-19 lockdown period, directing callers to their customer service email address. I contacted Jon Richard via this email address and received a reply several days later to advise that the item was now out of stock.