I have always heard that John Charcol is a highly professional independent broker. Having just organised a remortgage through them I can verify this. The service has been excellent from start to finish and I would recommend them to anyone wishing to get good mortgage advice. I initially had dealings with a Mortgage Adviser Mandeep who expertly navigated the mortgage market available to me - finding me an appropriate lender without fuss and then my account was passed on to an excellent Client Relationship Manager called Molly who kept me informed throughout the process via email and phone. Her helpful manner, positive attitude and customer relationship skills are excellent. If only all customer-facing organisations had a Molly - the world would be a better place! Well done to a great team.