Over the last 2 years, the housing market has been volatile. We were first time buyers, with no knowledge on how to navigate the different complexities. Steven Prior from John Charcol helped us throughout the 2 years it took us to land a purchase, inspite of all the ups-downs we witnessed as buyers. He was patient, incredibly helpful, and provided key insights on the process whenever we needed. He was also quick to deliver on any brokerage / lender related work which ensured that as a buyer we moved fast throughout the transaction. Even when on leave, he ensured that his colleagues were avaliable to help us out. Thankyou Steve, Matt, the firm - John Charcol for helping us get our first house. You were probably the best folks I came across in the entire process.