I couldn't recommend John Charcol more highly. Always available to talk and no stranger to a challenge. Whatever your mortgage criteria, they'll work tirelessly to find a loan for you. My broker Heather is an expert and extremely hard-working; she didn't give up in the face of a challenge, but she was always up front and realistic, explaining everything meaning I always understood where we were at and what the next steps and likely outcomes wee. She treats your mortgage like it's her own and does all she can to find you the loan you need. She was ably assisted by Katherine who managed managed to shave a week off the valuation/offer process, amazing! I'd never use another brokerage firm!