I pre-ordered the J811 Graffiti Print Puffer back in Sept '21, along with a crop hoodie/matching biker shorts and a second puffer jacket, which I mainly added to my order to justify the overseas shipping cost per item (1 item vs. 5, @ the same base rate shipping made sense in the moment). Being a pre-order, I had assumed shipping wouldn't be immediate; however... After 7 weeks of not recieving my order or any update I reached out via Instagram to inquire when my order would be avaialble for shipping, within 24 hr I recieved a reply "It's being processed as we speak, we'll let you know when it's on its way in the next 24-48 hours, thanks so much for your patience.".... After 3 weeks with no update nor delivery, I reached out again as I had seen the jackets I had pre-ordered **11 weeks prior** were on a buy-2-get-1 promo sale. Three days later I recieved response to confirm my order number, which I provided immediately and was told they would be "sent that day, tracking codes will be sent shortly". Another week passes and no tracking code... After reaching out again (Nov 24), I was told my order was processed on Nov 25... I noticed the jacket which was the sole purpose of placing my order was not included so I reached out again to which I was told there was a delay, but not to worrry, I'd recieve it by Dec 10 (14 weeks from my *pre-order* purchase date; keep in mind the item had been advertised buy-2-get-1 clearance 11 weeks from my *pre-order*). FINALLY, after **19 WEEKS** since my pre-order date, I recieved my order **EXCLUDING the puffer jacket that was the sole purpose of ordering in the first place!!! Which was now, 19 weeks + a clearance sale later, out-of-stock**** To add to my devastation, 2/4 items shipped were the right sizing; I will say it's one one my favourite crop hoodies but even with following laundry instructions diliegently it's shrunk over time :( The designs are exactly as pictured and the quality is decent enough but years later I could never bring myself to order again unless J811 Graffiti Print Puffer is ever restocked :(