We ordered our suits in September 2018 and was given the timeframe of 45 days. Which came and went. In mid October, we tried to email for further details with no response. We phoned, and they did not answer our calls. They didn't bother to call back. As we had no information about what was happening, we had to travel to the shop to try and find out where the suits were. We were told that the suits were still in Hong Kong (being made, I should add) and that they would take another week at least to arrive. Coincidentally, another gentleman was sitting in the shop waiting for his suit to be adjusted. We asked him when he placed his order, he said the first week of August. He said that he had only received his suit in mid October. Unfortunately, when his suit arrived it had the incorrect buttons and the waistcoat didn't match the other items. Based on this information and the poor customer service we had experienced to that point, we requested to cancel the order. We had to wait for a few hours in the shop as the poor shop assistant tried to call his boss (in Ghana at that time) to authorise a refund. Eventually we were told that this would take up to two weeks to happen. After two weeks had passed, the money had not been refunded and we tried to call the shop. No answer. We had to tell Jennis and Warmann by email that we would have to seek the advice of our bank's fraud team to recover the cost. Surprisingly enough, the money was returned in two days. In summary, the timeframe they give is wildly incorrect, the customer service is non existent and I am shocked that they are still operating when so many customers are dissatisfied with the service they are providing. Please avoid them, it is not worth the hassle, anxiety and stress!