Initially we were informed that our goods would be packed into lockable crates, but when the van arrived, there were no crates, just a normal van with one empty space in which to load. When asked why, we were told it would be repacked into crates at the depot ( which meant we couldn’t add any of our own security locks for peace of mind). Our move into storage was somewhat spoilt by the attitude of the team leader on the day, he had a bee in his bonnet about something that made him come across as both surely and uncooperative. So much so that he would not allow my wife to put our vacuum cleaner on the vehicle, because it had been locked up! He then drove off in a huff at speed which caused some of goods to make a loud crash in the rear of the van. Our vacuum cleaner was loaded into the crew’s cab with them saying it would be packed at the depot. The loud crash and our separated vacuum cleaner left us somewhat anxious for the next nine months that our goods were in storage as To whether or not our goods were in safe hands and reunited. Our move from storage to our final destination, nearly 10 months later, went off without any problems. The team and the leader were all a credit to the company and it went through without a hitch. Jeakins is a good company, but if they want to improve , they need to communicate better with their clients and keep them informed of any changes and to be more reassuring during the whole process.