DO NOT USE THIS COMPANY!!! !!!!!!!BAD REFUND AND DELIVERY REPUTATION!!!!!!! Ordered a simple bannister, and they could not supply even that. On the day of delivery, not only was it not delivered but the delivery company didn’t have a clue and said they don’t deliver for that company. They transferred me 5 times and found no log, but had emailed me to say that a card had been posted which it had not. Deborah at Jackson Woodturners was even worse and was no help at all. After I request a refund from Jackson Woodturners, I was told that they would refund my money once they had received the bannister back from the delivery company (who still don’t know anything about it) they would issue the refund BUT minus the delivery costs. I’m now out of pocket 1/2 days wages, a standing charge for the joiner as he now has nothing to fit, and a deliver charge For a delivery which did not happen. On reading review, I am not the not one to have problems with this company when it comes to deliver and refunds, as they seem to be getting a reputation!for it. Now waiting for a call from the manager On Monday....we will see.