We are in the process of renovating a big old 4 storey Victorian house and decided to refurbish the staircases. Fortunately we only bought enough parts from Jacksons to do the top half turn and landing as a trial run. The quality of the product is dreadful. The base rail was too small for the spindles which all had to be filed down individually to make them fit. The man we spoke to on the phone was totally disinterested and has so far ignored our emailed complaints. If we had just bought wood from them then we would expect to have to make it fit ourselves but we purchased a system which is sold as a ‘slot together’ system where the spindles are advertised as slotting into a groove on the baserail. They don’t fit. We will be sourcing the parts for the other 3 staircases from elsewhere.