We bought a base rail, a newel post and 16 pine plain square spindles. The base rail was fine, the newel post had minor dents on a couple of edges but no worse than it will get during normal daily use. I had ordered 1 extra spindle and 3 had to be cut shorter to fit as 2 had significant knots that would have required filling, 1 had a split and one had damage to an edge caused by previous banding that had been applied too tightly. Thankfully we were able to cut the damaged spindles to use only good sections to complete our project. The order process was easy and customer services assistance with discussing delivery was very helpful. With regard to delivery, this was made on the day indicated but it would have been helpful if the delivery slot could have been narrowed to morning or afternoon.