Ordered 'white primed' newel posts. In fact they are not white primed. They are coated in a yellowish oil based paint which requires re-priming with an oil based primer. Failure to do this results in all the paint peeling off, as we discovered to our cost. We keyed the posts with sandpaper and used 3 coats of wood primer. All the paint peeled off. When I contacted Jackson they clearly couldn't care less, telling me that it tells you to use an oil based primer on the product page on the website. In fact it does not - it states that the newel posts "are ideal as they come already primed". When I pointed this out they said it was 'common knowledge', which is ridiculous. If a thing is primed, it should be primed, not covered in a coating that means you have to re-prime everything. They were also quite unhelpful when I contacted them about an issue we had during installation. I spent a lot of money with them but I am extremely disappointed and would never use them again.