At first when ordering online when I went to pay the site shut down and in did not know if it had taken money. I phoned and then agreed to send an e mail with my order. I received the order confirmation to say all was ok and it was in process. When I looked quickly at the order I noticed that one of the clubs was spelt wrong, This was despite an email with all info on, I phoned and told the office who assured it would be put right. I have received all of my trophies and guess what the name of the club was spelt wrong on the three trophies for that golf day. On opening all of the trophies (15 of them) two sets were the same which I had not ordered any of the same trophies. I e mailed on sat 11/03 to state this fact.