ITTT says the price of mailing the certificate is included in the course fees. It is not. They were saying they cannot mail due to the pandemic, and now they are saying they can but we have to pay for it. When I paid for my course they failed to mention that they would not be shipping out my certificate. Complete lack of transparency. Disappointed. I need this certificate for my work, and was told I would not have to pay to ship it. I had read reviews prior to the pandemic of people complaining ITTT was coming up with excuses to not mail their certificates. Something to keep in mind if you want to choose this course.