Your Case Number is CC823AA6. This Case is regarding Consignment Number 41304900000436 Dear sirs according to your policies one must make a claim within 3 days of a package being delivered or 7 if lost. I don’t know where we stand in that you claim to have delivered a package when plaintively have not. The package was paid for and should have been delivered on a Saturday. Saturday- Out of time, no call Monday- out of time no call On the Monday as it was obvious you had failed we asked for a new delivery address, at the RHS show at Tatton Park and were promised a Tuesday Delivery Tuesday- nothing Wednesday- nothing Thursday Friday- nothing Saturday- nothing I was informed on Friday that management at Hemel Hempstead had failed to do anything with the package due to staff problems Monday-nothing Tuesday-still nothing wednesday-nothing Thursday-an email claiming to have delivered Friday- nothing Saturday-nothing Stopped caring Monday-not even responding to my complaints Tuesday-