I sent a parcel to Germany. The last time it was scanned was at Tunbridge Wells depot. The item was not received. The item was valued at £80 and the cost of postage was £10. I paid for the parcel to be delivered and signed for. It was not delivered and signed for - it was lost by ipostparcel at their depot in Tunbridge Wells. After investigations the parcel was assigned the label "lost" The incident was totally the fault of ipostparcels but they have decided to only accept liability to the value of £25. The item was not damaged in transit - which could be caused by bad packaging -it was lost which is very poor indeed for a company that is earning its living delivering things. Although I always pay for items to be tracked and signed for I have had several communications from buyers who have drawn my attention that indeed the item was NOT signed for but left on a step somewhere. Again taking money under false pretences.