"Lawrence was great but the venue and facilities were really poor. The slide show and course content was also below the standard of delivery by the tutor who made the best out of what he had been provided.
Hi Gareth, Lawrence passed your feedback back to our office team and our venue manager is now looking into it. We know a training course can be made bad or great by the environment it's run in so it's very important to us to make sure venues are spot on.
The slide show and course content are provided by IOSH, I'll pass your comments to them regarding the course materials and speak to our contact there directly to see if they plan to review them.
Thank you for taking the time to provide feedback, and if you have any further comments regarding the venue please email me at firstname.lastname@example.org so I can work with our venue manager to make improvements.