Visited the shop on 5th November and placed an order for 2 pairs of glasses. I received the receipt shortly after leaving the shop and noticed one pair had been selected as sunglasses, which was never confirmed nor my intention. I contacted iolla help and they amended the order accordingly. One week later Royal Mail tried to deliver to my order to the wrong address, and after contacting iolla help another order was placed for my glasses as the original order seemed to get lost in transit being returned by the Royal Mail to iolla, however, once again one pair showed a set of sunglasses which I had to ask to be amended again and the address showed the incorrect one again on the receipt. All seemed like it was going well as I got a notification my glasses had been dispatched with Royal Mail 24 hour tracked on Wednesday morning and today is Friday and I still haven’t received my glasses as they have sat at the Royal Mail depot since yesterday with no movement! Extremely frustrating! This is my 4 & 5th pair of glasses from iolla and by far my worst experience, over 3 weeks on and still no glasses!! All my other pairs have been a fantastic service, from start to finish! Disappointing!!