As a new user, the system can look a little unwieldy, especially when you go straight in with a 8 bed HMO inventory! They do tend to rely on video helps which, if you don't know what you are looking for, aren't particularly helpful. Can also be frustrating to have to raise a support ticket for every query - so I thought. Now on to the good side - called Support and spoke with Tayler - so, so helpful, he walked me through what I needed and made it sound so simple (and it actually is!, after the online help just complicated things further), even threw in a few extra questions to him, and he dealt with those as well. Was very pleased to have spoken with him, incredibly helpful.