From an occupier’s perspective the App is a bit of a nightmare. I assume you’re not actually interested in this, just in making life easier and presumably cheaper for owners/agents. My sister was using a new smart phone and is great with computers. The App crashed 3 times, losing all the information. Because the property had no Wi-Fi at the time, loading photos directly into the App was a problem. This was only necessary because if you disagreed with the presented inventory you were told you must provide photographic evidence. She rang for advice about the App crashing and during the conversation the Hives lady said that ‘clean’ was a subjective term which is news to us. I expect this service is good for owners or agents who are not really bothered about the state of properties, as Hive only provides cursory statements in their inventory. As an observer of the process it seemed geared to make it as difficult as possible for occupiers. I would have given up and agreed that the freezer riddled with black mould and draw front missing, was in fair condition, or whatever the term was. A one star review seems generous.