Mostly well organised and the guide and bus driver were friendly and nice. A bit disappointing that the guide hadn't even read or watched all the Harry Potter books/movies, seeing as this was a Harry Potter tour. The guides should be huge fans, in my opinion. I also expected that the trip to Oxford would involve being taken inside certain buildings, rather than shown where they are and told we can pay extra to see inside. Harry Potter studios was great and the 3 hours of free time we got there was enough time to see everything. All up, this experience didn't quite meet my expectations, but I had a good time nonetheless.