I agree with all the previous posters. They are very sloppy and customer service is poor. I ordered a LC1 pony skin chair which was supposed to be in stock and dispatched right away but it took almost a month to arrive and when it did it was not the one we ordered. Rather than just arrange to send the right one, they ask you to fill out a form for defective goods. In the end it was not worth the grief and hassle to wait for them to pick up the wrong one and wait another set of weeks for a replacement. It seems they claim items are in stock but then let you down after they are ordered and paid for by updated that delivery will be 3 to 4 months once they have your hard earned money in their paws. The quality of their chairs seems generally good when they arrive but obviously reflects they are knock-offs made in China.