I was sending a friend flowers to mark the anniversary of her husband's death. The date was very important but I discovered the day after the anniversary the flowers hadn't arrived. I checked email (not something I do every day) and discovered I'd been contacted 3 days previously about one stem that wasn't available. So what! The date was the important thing. I rang the UK to get it sorted the following morning and the flowers got delivered. But then I discovered another email saying the flowers wouldn't be delivered till they had a number for the recipient. I cannot credit in this digital age how something could have been so badly managed. I was very disappointed in the service and am on the lookout for a new provider.