Website straightforward. Communication to trace order appalling. I was directed to a helpline number which I called, just a message to say no-one is going to answer, and to email in. Why not remove this step altogether it serves no purpose? It is a time waster and adds to frustration. The florist fulfilling my order in France did not update the tracking, so I had no idea if they had the order. Email response took too long to come back. Any known issues should be made available at time of ordering. All a waste of time as the flowers were delivered albeit late in the afternoon. Had the florist acknowledged the order it could have all been avoided. They had all the contact numbers and email addresses. Won't risk this again with Interflora.