I suggest you look at the Trust Pilot review that I have just completed. See below Be careful of this company. It seems you do not get what you think that you ordered. I placed an order for white roses for my daughters 50th birthday. The picture showed 15 white roses and that was what I expected to be delivered. The bouquet only contained 10 white roses on delivery. I immediately attempted to call them. No phone number was valid to call them. I sent an email and did not receive a reply. Eventually I did an online webchat and was told that roses are expensive at this time of year and that the bouquet is only made up to the value of the order dependent on the cost of the roses at this time. There is no mention of this on their website as I explained to the representative in the chat. I had a confirmation email showing my order and a picture clearly showing the 15 white roses. When I challenged her about this she said that she had never had anyone complaining about this issue before. I would argue that this is a trade descriptions issue. You do not show 15 roses in an order confirmation and then only receive 10. There is nothing on the website when you order stating that the order will only be made up to with the number of roses dependent on their cost at the time. I said that I wished a full refund, which I have yet to receive. This was reluctantly authorised. I also asked for my comments and dissatisfaction to be fed back to the company. However, this is not my only complaint because after my webchat, I spoke to my daughter and told her of my complaint and she forwarded me a photo showing that the outer petals of the roses were turning brown after only 4 days turning brown after only 4 days.