OMG what a nightmare trying to sort out 2 x new Holiday Let Insurances. I already have cover for 1 holiday let and wanted to insure 2 more. It was just impossible to get through then when I did Beth didn't know if a cover for all properties would be possible. she e mailed me to say its was and then promise of a call back didn't happen. I kept on trying and eventually got through. Ella was very good and polite but it appeared she had a fault on the phone line and it cut me off 4/5 times and she had to call back. The whole process took so long I nearly went with another company.