What was quoted to me on the comparison website is different, I have to pay more. Then I have to prove that the quote have included everything except "breakdown cover", but I still buy the contract as the person am talking to is good. Then after a few days I have to talk to their customer service people, I have talked to loads of customer service person in other companies by phone, seems this one is always annoyed when I talked (3-4 times) to them. That is the big reason why I gave this a poor rating. Hopefully it will improve and will take this review as a constructive criticism.