Dan Cornish was actually very helpful. However, I bought an item that was due to come before noon the next day as a gift for my wife. I paid extra for this service. The item didn’t arrive until a day after this point. It was left in a communal area and I can only assume it was the driver that signed for it! I did get the item although not a min sooner than promised by other retailers. When I got it home and opened it the box looked like it had been kicked around a lot. Definitely not ideal for a gift. I Was due to be purchasing a new keyboard and stand for our young lady in the near future and due to this experience I won’t use this company. I will however state that Dan Cornish was fantastic throughout, tracking my parcel and answering my emails very quickly. Had he not have been I would have insisted on a refund way before I got the wall mount actually delivered. The only thing letting this company down in my opinion is the courier service they choose to use. Dan did refund my delivery fee, which was fair and I did get the item in time for my wife’s actual birthday but I had to present it in a box that looked like it had just come of the pitch as substitute for the ball. Let me know if you decide to change courier companies and I will try again.