Bought online, very good/quick delivery but had to change it as sizes were euro size not Uk and not clear but went to change in Southampton shop. Arranged with Steve on Monday as no stock , arranged for straight swap Wednesday, he was very nice helpful man. However the Wednesday swap turned out to be horrendous experience from David H (as on receipt) who was initially complaining that ‘it would involve a lot of paperwork’. I’m not sure why he thought this should be our problem but clearly verbalised how much it was for him. I bought this as a 50th present for my partner, who when went alone to swap, was made to make the payment himself after ‘having to’ reimburse my card to make something work better for him. On hearing this I’m enraged by this man and his shameful attitude to not only to your customers but also to his work. He alone has turned us both to going to other outlets for future purchases.