Phoned my local store (York)to see if the item I wanted was in stock. It wasn't nor was it stockable but the person I spoke to couldn't have been more helpful so a big plus there. In the end I ordered online with the ordering system telling me the item was in stock. In the event it wasn't due to the stock figure not being up-to-date and the product being end of line. Negative there. Received an email apologising for the error and inconvenience so positive there. Ultimately I didn't get my product from Infinity and I had to wait several days to get money back. Overall good personal communication but taking the money as a result of a faulty stock figure only gives a 3 star rating.