The online experience hasn't been the best. I ordered 2 pairs of jeans & paid instantly, had to chase them up when nothing was happening to find out they couldn't get one of the pairs so they asked what I wanted to do, I asked for a refund & to post the other pair out. They sent another email a few days later confirming refund & did I want the other pair posting?? I had already told them that so they missed the post again, I eventually got them but they were unsuitable so I took them back to our local store (who are always exceptionally great) who would arrange a refund through the online service I bought them from, however a week later & I'm still waiting for it. In summary, I won't order online again but will continue to visit the store where the service & staff are fabulous.