As a previous regular customer (emphasis on the previous) I really enjoyed shopping in Infinity Motorcycles, and always thought the staff were very helpful and the product range varied. Having passed my bike test last year, I have spent a considerable amount of money in store and online. However after my last shopping experience, I am sad to say that I won’t be back. I placed an order for boots online and decided in the end to return them. It said on the website “You can return your goods to any Infinity Motorcycles Store” so I called in to the Belfast store, where I normally shopped, to return them. I was first told, in quite an aggressive manner, that I couldn’t return them in store as the online department “was a separate business”. Only when I mentioned to the lady, that it states on their website that I could return the item to any store, that I was told (with a lot of attitude) that I could fill in a form to have them returned. It might not sound like a huge issue but having always received exceptional customer service from other staff members, I was very disappointed about the manner in which I was spoken to. There are plenty of other shops for me to get my motorbike gear so I will not be purchasing anything else from Infinity. It is a real shame that customers are treated so well when spending money, but so badly when returning an item.