This (2022) will be my third season advertising with Independent Cottages, and their customer service has been excellent. this last two years, almost all my bookings have come from them. With the other larger companies, I had been getting more and more frustrated with the increasing restrictions on being able to have direct contact with potential guests, and fees and charges both to owners and guests having increased with the large companies, I was getting more and more enquiries via Independent Cottages. This has been helped, frankly, by a huge switch to domestic bookings as opposed to international bookings during the Covid pandemic, but the contrast between Independent Cottages' friendliness and the impersonal, algorithm-driven approach and unhelpful attitudes of the other larger companies and their poor service is stark. I shall continue to use Independent Cottages - I probably won't use any of the others in future.