My wife requires wheelchair assistance through the airport and has difficulty getting in and out of vehicles. We had to ask for a step to get into the transfer vehicle and pay £5 for the privilege of being dropped off at the airport so that we could collect a wheelchair from within the airport building. We informed the driver that we needed to be picked up at the same point on return. On return, we waited for 20 minutes after phoning but no-one arrived. We phoned again and was told he was waiting in some other pick up point we have never used or been aware of. When the driver did eventually arrive he was totally unsympathetic to our circumstances, had no step for my wife to climb into the vehicle. she had to be lifted manually. Very unpleasant experience and not to be repeated. When booking your form should ask about disabilities, special requirements and preferred drop off point now there is a choice.