i have used your company many times before was always asked to pay a 3 pounds fee for the drop off on this occasion i was told it was 5 pounds and it was not explained the there were two options for drop off or told the location off the other drop off/pick up point consequently we arrived back and waited at the usual pick up spot , after 15mins rang up and were told about pick up point 2 which we did not know the location so told the drive to collect us from the place where he dropped us off and had to pay another 5 pounds. i think you should make it clear to customers in the future about these options .