Throughout the support of In Memory of Life, has been excellent, always very discreet at steering me toward a better solution than my initial proposals and gently coming forward with good, practical and acceptable solutions. Megan must face a multitude of people with different temperaments, at a difficult time for them, but manages to tailor her response in a way that is best suited to them as individuals and certainly did for me. The team was at the crematorium on time and Alex was discreet, but helpful in directing our guests and the service started promptly on time. All the details were as we arranged; the coffin, flowers, the traditional hearse, the slideshow worked perfectly and I could see many of our guests appreciated it, the music as Rev James and I agreed, the order of service booklet is exactly as I hoped it would be after my draft and quite a few of our friends have told me the web-link was clear, they recognised the guests and heard the service well. The Rev James Fields was another of Megan’s suggestions. Wednesday was a difficult day, but I was very happy with all the arrangements and the way Rev James conducted the service. Many of our friends at the service and those that watched on the web-link said the same and I appreciated the care In Memory of Life and the Rev James took in making it sound warm and personal. The whole ceremony ran as smoothly as I could ever wish and I really appreciated their combined efforts at making it happen. I was as relaxed as I could be knowing it was in safe hands. Michael Tucker