My husband and I have arranged three funerals in the past years and In Memory Of Life have certainly been the best funeral directors we have worked with. My uncle died recently on a Saturday and I asked for recommendations from the Care Home staff. We were referred to a couple of local funeral directors who we tried to contact, but amazingly no one picked up the phone. Frustrated, we searched the Internet and systematically went through the list. In Memory Of Life were the first to answer the phone and, although we had never heard of them before, we checked their reviews which all seemed really positive so we went ahead. Matthew sent all the relevant information and quote promptly the same day. From start to finish Matthew and Harriet were excellent. Nothing was too much trouble and they gave such a personal service. We didn’t compare quotes but we do understand that their rates are lower than many others because they do not have a High Street presence and can keep their costs down. Everything was conducted over the phone or by email which worked well for us. Communication was excellent and they were really responsive. I was impressed that Harriet offered to take time to listen to the different versions of the hymns we had selected so that the verses matched the ones we wanted to print. Harriet sent me emails late at night whilst we were finalizing the content of the Order of Service. As I was organizing the service on behalf of the family there were inevitable questions and changes in decisions and Harriet often responded out of hours. They set up a great tribute page where details of the funeral, wake and an obituary could be added. The Order of Service could be found here as well as webcast login details of the service. Friends and relatives could add memories and photographs. Harriet went the extra mile to ensure everything could be uploaded onto the page. This proved invaluable to the friends and relatives abroad who could not attend, and through it, we discovered many photos which we had never seen before. The Tribute page will be kept forever.....such a wonderful idea! Everything was arranged to perfection and the whole service went well. We are so happy that we chose to use In Memory of Life and highly recommend them