In Memory of Life was the only funeral agency that I contacted after my husband tragically passed away last month. To that day, I had zero experience with arranging anything as emotionally devastating as a funeral of the loved one. We have no family in the UK and I had absolutely no idea what to expect with regards to the necessary arrangements. However, after initially spending over an hour on the phone with Matt, I felt completely certain that I wouldn’t be calling any other funeral directors - I have just had my hundreds of questions answered in a most gentle, sensitive and professional matter. Matt and his team seemed to know exactly what had to be done and reassured me that they would follow all our wishes while my husband was in the care. They certainly stayed true to their word and dealing with him and Harriet had been an absolute pleasure during these difficult times. After that first telephone conversation, I still had a thousand of more questions and tens of decisions to make and I felt truly supported and cared for all the way. There had never been any pressure, only understanding, kindness and empathy. Speaking to Harriet was like chatting to an old friend. She was patient, responsive, gentle and understanding every time we spoke. I just felt reassured that they were also taking the best possible care of my dear husband. Everything also went incredibly smooth on the day, with Brian taking a great care of us. My 16-year old daughter commented that she was no longer be afraid of funerals with both of us feeling completely at peace afterwards. Massive thanks to everybody at In Memory for treating our family with dignity, respect, patience and understanding!